QUESTIONS AND ANSWERS

Q. The Board approved a homeowner payment plan. Will this remove the Lien from my property?

A: No. The Lien remains on the property until the account is paid in full. Should the homeowner fail to comply with the terms of the payment plan, the Board may re-instate the foreclosure process.

Q. Does UTS have an online reporting system?

A: Yes. UTS online member portal – “Einstein”, enabled status reporting 24/7, for you and your Board members, the most up to the minute account status. Additionally, these status reports can be requested, scheduled and delivered to your e-mail.

Q: If a Board Member is approached outside a monthly Board meeting, by a delinquent homeowner, who wants to discuss their account, should the Board Member discuss the account with them?

A: No. Refer the owner to UTS collection representative.  Any discussion by a Board Member outside a meeting may be considered action by the Board and may expose the Association and Board Member to unintended legal action.

Q. Can UTS attend Board meetings with the Board and Property Manager to discuss the Association’s delinquent accounts?

A: Yes. UTS can attend Board meetings, at no cost to Educate the Board on the Non- Judicial Foreclosure process and specific accounts if needed.

Q. Does UTS accept partial payments and/or offer payment plans?

A: Yes. All partial payments made by the owner shall be applied to assessments first. (Civil Code §5655.) UTS offers a variety of payment plan options to help our homeowners. Our goal is to return the assessment revenue stream back to the Association as soon as possible. We are flexible and reasonable with our fees to insure a settlement with the delinquent homeowner as quickly and efficiently as possible.

Q: What services does UTS offer prospective clients?

A: UTS Specializes in a Full Range of HOA Collection Services, Liens through Non-Judicial Foreclosure, Small Claims and Civil Unlimited Court actions and facilitating all aspects of the collection process with one company.

Q: Who can sign the Authorization to Record a Lien?

A: The Authorization to Record (ATR) a Lien must be signed by a Board member in an Open Meeting after approved by a majority vote. The ATR cannot be delegated to an Agent of the Board

Q. Can the Board accept partial payments?

A: Yes. Partial payments can be accepted. However, we recommend contacting UTS for any payment that has been accepted.